FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

If you have any problems or questions about our company, please feel free to email us at: service@mustlovejourney.com

DO YOU ACCEPT RETURNS?
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, please send us a note to let us know how we can correct the situation. We accept returns on any product within 15 days of purchase. If you would like to return your purchase we will provide return instructions to you and gladly exchange your purchase if it is returned in unworn condition. Return shipping costs are the responsibility of the customer. Exchanges only at this time.

WHERE DO YOU DELIVER?
We ship anywhere in the world using USPS. You will receive an email with tracking information when your order has been shipped. To send items back to us, please contact us for a return form: service@mustlovejourney.com

Shipments to Canada will be shipped USPS. NOTE: There is No Next Day or 2nd Day Shipping available at this time. Shipments to Canada usually arrive in 2 to 3 weeks.

For shipments outside the US, please email us at service@mustlovejourney.com for processing and shipping information. International customers are responsible for duties, taxes and refused shipments.

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
For USA orders: ~ 5-10 Business days.  For International orders: ~ 2-3 Weeks.

DO YOU CHARGE SALES TAX?
Must Love Journey ships from Alabama. We collect sales tax on all orders shipped to addresses in Alabama.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express, Discover,

SECURITY
The Must Love Journey website has security measures in place to protect the loss, misuse and alteration of the information under our control. We maintain a commitment to keeping all of our customer’s information safe through the best encryption technology. We use SSL (Secure Socket Layering) 128 bit encryption to protect your information as it travels over the Internet. SSL technology is the industry standard for secure online transactions.

HOW DO I CHOOSE MY SIZE? 
Sizing information can be found within the Product Description area of each style of shirt on the Store page. Measure around your chest at its fullest point. Using that measurement, choose your size identified.

WHEN YOU BUY:
If you prefer to order the shirts with the MLJ logo without a cross in the heart – we will be happy to ship that style.  The picture is shown below.   

Must Love Logo images are shown below. 

Logo with a Cross

Logo without a Cross

 

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